Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Make a booking or reservation for excursions
• Create an account on our website
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter
• Participate in surveys or promotions

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Service Delivery

• Processing and managing your bookings and reservations
• Arranging transportation and coordinating excursion details
• Sending booking confirmations and updates
• Providing customer support

2.2 Communication

• Responding to your inquiries and requests
• Sending administrative information and updates
• Providing information about special offers and promotions (with your consent)
• Sending newsletters (if subscribed)

2.3 Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors (for secure payment handling)
• Transportation providers (for excursion logistics)
• Email service providers (for communications)
• Hosting and IT service providers

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal proceedings or court orders
• Government or regulatory requests
• Protection of our rights or property
• Safety concerns

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments and updates
• Payment Security: We comply with PCI DSS standards for payment processing

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Booking Information: Retained for 7 years for accounting and legal purposes
• Account Information: Retained until you request account deletion
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months

After the retention period expires, we securely delete or anonymize your personal information.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format

6.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your account information at any time

6.3 Deletion

• Request deletion of your personal information (subject to legal obligations)
• Close your account and remove associated data

6.4 Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Opt-out of marketing communications at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with consent)

7.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies
• Block cookies from specific websites
• Block all cookies

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. These include:

• Social media platforms (Facebook, Instagram, WhatsApp)
• Payment processors
• Booking platforms
• Analytics services (Google Analytics)

These third-party services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent.

For bookings involving minors:

• A parent or legal guardian must make the booking
• The adult making the booking is responsible for providing accurate information
• Children's personal information is only collected when necessary for service delivery

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately, and we will take steps to remove such information.

10. International Data Transfers

Our services are based in Egypt. If you access our services from outside Egypt, please be aware that your information may be transferred to, stored, and processed in Egypt.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you via email or prominent notice on our website
• We encourage you to review this policy periodically

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.